Terms of Use: Client Portal

These Terms of Use govern access to and use of Client Portal, the client portal of AM25, S.A.S. de C.V. (hereinafter, “AM25”). It allows clients to view information about their commercial relationship with AM25 and submit support and plan change requests.

Users must comply with these terms and AM25’s access and security instructions. These terms do not replace or modify proposals, quotations, contracts, or other specific agreements. Contracting, payment, delivery, renewal, and support conditions are governed by the agreements applicable to each service.

Authorized Access and Accounts

Access requires authentication via Gate IdP and an authorized link to the client record in AM25. Currently, access is restricted to the account designated as the owner of the corresponding organization, provided that both the account and the organization are active and the account is also listed as the owner of that record. Membership in the organization does not grant access on its own, and the portal does not allow for the assignment of individual permissions—by document or project—to other members.

AM25 personnel with the appropriate permissions may link accounts. The view that allows access to multiple clients is restricted to authorized AM25 administrators. Users must protect their credentials and sessions, must not share them or allow third parties to use their account, and must inform AM25 of any unauthorized access they detect.

Commercial Information and Documents

Client Portal displays information available in KIZUNA™ Ops about current and past projects, published timelines, quotations, proposals, contracts, receipts, electronic tax documents, payment requests, and subscriptions. The availability of a section does not imply that all its documents or data are published for all clients.

Viewing a document or status in the portal does not replace the acceptance, signature, payment, or confirmation required for the corresponding transaction. If a user identifies incorrect or outdated information, they must inform AM25 for review. Real-time updates do not constitute a guarantee of instantaneous updates or uninterrupted availability.

Confidentiality and Deliverables

Users must use documents, data, and deliverables only within the scope authorized by their relationship with AM25, protect confidential information, and refrain from disclosing it to third parties without authorization where required. Access through the portal does not expand the usage rights or licenses established in applicable agreements.

Deliverables may be opened through links to Content Hub or other configured destinations. Access, downloads, and use at those destinations are subject to their corresponding permissions and terms.

Payment Requests, Subscriptions, and Plan Changes

The portal allows users to view payment descriptions, amounts, due dates, and statuses, as well as the service, plan, price, status, next renewal, and payment history of available subscriptions. Payments are made through the enabled links; Client Portal does not have its own form for collecting payment card details. Opening a payment link does not constitute making or confirming a payment.

Submitting a plan change request communicates the request to AM25 for evaluation and processing. It does not automatically change the subscription, its price, or the contracted terms. The change is subject to AM25’s confirmation and the conditions agreed for the service.

Support and Attachments

Users may create support requests, reply to conversations, attach images or PDF files, and view request status and history. They must provide relevant information and have authorization to share the data and files they submit. They must not include malicious or illegal content, content unrelated to the request, or credentials or secrets unnecessary for addressing it.

Creating a request or viewing its status does not imply a guarantee of a response or resolution within a specific period. The scope, hours, and response times of support are governed by the conditions agreed for the corresponding service.

Permitted Use and Access Restrictions

Users must not attempt to access other clients’ information, bypass authentication or authorization controls, use other people’s identities, interfere with portal operation, or submit abusive uploads or requests. AM25 may restrict or revoke access for security reasons, unauthorized use, or loss of the corresponding authorization, without this in itself modifying the obligations established in applicable agreements.

Revoking access does not automatically delete documents, messages, or attachments retained in KIZUNA™ Ops. Their retention and deletion are governed by AM25’s Data Protection Policy and applicable obligations.

Privacy and Integrated Services

The processing of personal data is described in Client Portal Privacy Policy and AM25’s Data Protection Policy. Authentication through Gate IdP and use of external payment or deliverable destinations are subject to those services’ terms. Client Portal does not modify those terms or grant additional access to other applications.